Terms of Sale

TERMS OF SALE

Willow Farm Poultry is a division of Products for Pets.

Willow Farm Poultry

Willow Farm

Waterbelly Lane

Sutterton

Boston

Lincs

PE20 2LD

Tel/Fax: 01205 460461

sales@willowfarmpoultry.co.uk

Our on line shop uses a secure payment system provided by Paypal and accepts all major credit/debit cards. You will receive a confirmation of order email soon after you have placed your order. Payment is required before any order is despatched. We will let you know by email when a product has been despatched and the method of despatch (ie courier/Royal Mail etc). If an order has been delayed, we will contact you.

Please note shipping costs are for mainland UK only if they can be sent by Royal Mail and is within Royal Mail’s size limit restrictions. If in doubt, please contact us.

Larger parcels and higher weights may have to be sent by carrier.

Postage & packing charges will be made according to weight and this is done automatically through the checkout process. Items marked * are subject to special delivery conditions. Please see item for details.

Poultry supplies are usually dispatched within 2 days (or if possible the same day) via courier 2-3 day service, or Royal Mail, and may require either a signature or details of where the item can be left.

Electric fencing units are covered by a two year manufacturers warranty.

Returns

Under the Consumer protection (Distance Selling) Regulations 2000 you have a right to cancel your order and request a refund within 7 days of receiving the goods. In this case the goods should be returned to us, in the original packaging requesting a refund in writing. You must obtain proof of postage or despatch when returning any goods. A refund of the cost of the goods, excluding carriage charges, will be sent to you within 30 days of the receipt of the goods. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a replacement or make the necessary repair.

If goods are damaged or faulty, we will replace the goods and reimburse you for any return postage or carriage. Again, you must obtain proof of postage or despatch.

Due to DEFRA regulations, we are unable to accept returned livestock.

Your statutory rights are unaffected.

We do not hold or have access to information about your credit card or bank account at any time. We will never pass on your details to any third party.